Another great blog post on the Call Recording blog. That covers the in's and out's of migration from CUCM to WebEx calling when it comes to Directory Connector, Microsoft Entra ID, Okta, and all the other directory services out there.
It's obviously best practice where possible to have a single source of truth and one authoritative directory source for users, groups and endpoints. No one wants to deal with duplicate identities, mismatched email addresses or domains, all of that just makes the fairly involved but doable process of migrating to WebEx calling turn into a nightmare.
However, what DOES feel unreasonable for a long time Cisco UC engineer like me is the devil in the detail of their "migration-tool": Cisco's native CUCM migration path assigns Professional or CX Essentials licenses, while Standard licences need a different CSV-led route. Come on Cisco! What the heck is this? "Some Licensed users are more equal than others?" to misquote Animal farm.
The blog post gives a few hints to make life a bit easier though: Do the identity work first. Match CUCM end users, Control Hub users, email addresses, UPNs, numbers, and licences before moving phones.
Pick your Directory Connector, Entra provisioning, or Okta deliberately rather than stacking sync engines until users begin reproducing.
Also worth remembering, Call Recording and message archival for compliance recording and archiving makes this even more important: Your call recording solution, which of course, should be call-recording.com, needs the migrated conversation associated with the right end user in the call recording dashboard, that way the old CUCM call and the new Webex Calling call do not look like they belong to two different users.
The blog post is available at: https://call-recording.com/blog/webex-calling-directory-sync-and-license-mapping
I hope this helps someone out there!
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